The Condition of each product is stated on its Lot Page, and we strongly urge you to familiarise yourself with the Condition before bidding. This is because Grays sells a wide range of products in a variety of Conditions on behalf of our Vendors.
It's important that you read the Lot Description for possible additional information on the Condition of the product including any applicable warranty details. You should take the Condition and the Lot Description into account when you place your bid as we do not offer refunds if you change your mind about your purchase.
Product Conditions:
New - Products listed as 'New' are unused and still in their original packaging, complete with manuals and accessories, although they may not necessarily be the latest model.
Resealed - Products listed as 'Resealed' have not been sold to a consumer. Items will generally still have their original packaging, but it may have been opened for testing or other purposes. In some instances, accessories may vary from the standard (for example, software or manuals may be missing or different).
Retail Return - Products listed as ‘Retail Return’ have typically been sold to a customer in a retail environment and then returned within a short period due to change of mind and may have had limited use. Please note, that some individual items may show signs consistent with re-packaging (such as marks or scratches) and/or carton damage. In some instances accessories may vary from the standard, for example, sofas may be missing throw cushions or items may not contain instruction manuals. Packaging conditions vary from product to product, and some items may not be packaged.
Reconditioned / Factory Refurbished - Products listed as 'Reconditioned' have typically been used by a consumer for a limited period but then have been tested and repaired where necessary (unless otherwise specified) so that they function according to the manufacturer's specifications. Some items may vary from this standard, and any variances are specified in the product description. Please note some individual items may show signs of wear, such as scratches and marks common with used items. In some instances, accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).
Photography Sample - Products listed as ‘Photography Sample’ have been received into a Grays warehouse in brand new condition and then unboxed and assembled (where needed) to be used in a photography shoot. Items will be repackaged where possible although in some instances where an assembly is required this may not be feasible. Items will still be in excellent condition and include all relevant manuals and accessories.
Demo - These items may have been used by manufacturers or distributors for display, demonstration or promotional purposes. Please note that some individual items may show signs of wear common with used items. In some instances, accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).
Ex Lease - Products listed as 'Ex Lease' have been returned to a rental company at the expiry of a corporate usage lease. Please note Ex Lease items may show signs of wear common with used items. In some instances, accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).
Seconds - Products listed as 'Seconds' may have been sold to a consumer previously, have experienced some usage, display some minor physical defects/damage or experience functional faults. In some instances, accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).
Used - Product listed as 'Used' have experienced moderate to heavy usage by consumers and have not been tested to ensure that they function according to the manufacturer's specifications. Some individual items may show signs of wear common with used items, and in some instances, accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).
Cellared - Private Cellar wine is wine which has been stored for ageing purposes in a private cellar. Storing the wine and allowing it to age has the potential to improve the quality of the taste. While wine is perishable and capable of deteriorating, storing the wine can alter the aroma, colour, mouth feel and taste of the wine in a way that may be more pleasing to the taster.
The Grays 30 Day Money Back Guarantee does not apply to wines in Private Cellar sales as we are unable to guarantee the contents of the bottles. All wines are bought on an "as is" basis, and no returns or refunds will be accepted on the basis of quality.
Insurance Claim - These products have been subject to an insurance claim and may contain shop soiling, packaging, physical and or other types of damage which may be unknown to us. Please refer to the sale overview or the items description for further information regarding its condition.
Other - Products are listed as being in 'Other' Condition when they do not fit into any of the other Conditions listed above. This can include items such as collectable wines, certain works of art and other memorabilia.