The Condition of each product is stated on its Lot Page, and we strongly urge you to familiarise yourself with the Condition before bidding. This is because Grays sells a wide range of products in a variety of Conditions on behalf of our Vendors.
It's important that you read the Lot Description for possible additional information on the Condition of the product including any applicable warranty details. You should take the Condition and the Lot Description into account when you place your bid as we do not offer refunds if you change your mind about your purchase.
Product Conditions:
New - Products listed as 'New' are unused and still in their original packaging, complete with manuals and accessories, although they may not necessarily be the latest model.
Seconds -
Product listed as 'Seconds’ have experienced an unknown amount of usage and have not been tested to ensure that they function according to the manufacturer's specifications. ‘Seconds’ items are sold with one or more of the following issues:
· Defects and/or faults that are unrepairable
· Not capable of being used for intended purpose
· Not of acceptable quality, condition, or cleanliness
· Marks, scratches, dents, imperfections and/or material defects
· Missing or damaged components
Retail Return - Products listed as ‘Retail Return’ have been sold to a customer in a retail environment and then returned within a short period. Some items may show signs of use such as marks or scratches and/or carton damage. Accessories may vary from the standard or be missing, for example, sofas may be missing throw cushions. Instruction manuals and documentation may be missing. Packaging may vary from product to product. Some items may not be packaged or packaged in a different product box.
Reconditioned / Factory Refurbished - Products listed as 'Reconditioned' have typically been used by a consumer for a limited period but then have been tested and repaired where necessary (unless otherwise specified) so that they function according to the manufacturer's specifications. Some items may vary from this standard, and any variances are specified in the product description. Some individual items may show signs of wear, such as scratches and marks common with used items. In some instances, accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).
Demo - These items may have been used by manufacturers or distributors for display, demonstration or promotional purposes. Some individual items may show signs of wear common with used items. In some instances, accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).
Used - Product listed as 'Used' have experienced an unknown amount of usage and have not been tested to ensure that they function according to the manufacturer's specifications. Features, accessories, functions and inclusions may not be original/included/functional and have not been checked/tested.
Cellared -Private Cellar wine is wine which has been stored for ageing purposes in a private cellar. The Grays 30 Day Money Back Guarantee does not apply to wines in Private Cellar sales as we are unable to guarantee the contents/quality/condition of the bottles/packaging.
Other - Products are listed as being in 'Other' Condition when they do not fit into any of the other Conditions listed above. This can include items such as collectable wines, certain works of art and other memorabilia.