If you are having trouble arranging collection, you may wish to contact one of the following courier providers:
- Pack & Send – 1300 668 000
- Australia Post – 13 76 78
- StarTrack – 13 23 45
- Couriers Please – 1300 36 1000
- Aramex – (03) 9975 4599
Please note that any packing services must be organised directly by you or your nominated third party. The vendor does not provide packing assistance, and goods cannot be handed over loose or packed by the vendor under any circumstances.
If you are arranging third-party collection, please ensure your nominated third party brings the following documents with them at collection:
- A copy of the paid/zero-balance invoice
- A photocopy of your valid photo ID, such as a driver licence or passport
- A signed letter of authority from the account holder authorising site staff to release the goods
Your nominated third party will also be required to produce their own identification and sign for the goods on your behalf as your authorised agent.