Skip to main content
Grays Online Help Centre Help Centre home page
Submit a request
Sign in
  1. Grays Online Help Centre
  2. Shopping with Grays

Shopping with Grays

  • Grays Scam Alerts
  • What is product condition?
  • Motor Vehicle Warranty
  • Email regarding compensation for vehicle won in Grays online auction
  • What is the ‘Administration Fee’?
  • What is the GraysAssure program?
  • Is GST inclusive or exclusive?
  • What is meant by ullage in wine sales?
  • What is Shill Bidding?
  • Can I inspect items before bidding on them?
  • What is the "Winner's email" for sales?
  • What is "Watch this" and how does this work?
  • What does RRP mean?
  • How do I cancel my bid?
  • What is Change of Mind Policy?
  • What is a reserve price & how does it affect an sale?
  • What is Bid Precedence?
  • What is Buyer's Premium?
  • What is 'Going, Going, Gone'?
  • What is Autobid?
Grays Online Help Centre