To protect your account, you may be asked to verify your identity when bidding on an item.
Identity verification is used by businesses to ensure that customers provide information that is associated with the identity of a real person. The service allows us to verify the authenticity of physical identity documents such as a drivers license, passport, or a nationally issued identity document through documentary verification.
How to verify your identity for Grays
Customers will be able to verify their ID with the following ID types:
- Australian Passport (DVS)
- Australian Visa (Foreign Passport (DVS)
- Medicare Card (DVS)
- ACT Driver's Licence (DVS)
- NSW Driver's Licence (DVS)
- QLD Driver's Licence (DVS)
- SA Driver's Licence (DVS)
- VIC Driver's Licence (DVS)
- WA Driver's Licence (DVS)
- NT Driver's Licence (DVS)
- TAS Driver's Licence (DVS)
- Birth Certificate (DVS)
- Australian Citizenship Certificate (DVS)
- Centrelink concession card (DVS)
Please note:
The name and DOB used in your My Grays must match the ID provided
If the ID check fails you may not be able to proceed with your bid/purchase. For further assistance please submit a request through our Help Centre.