At Grays we want you to have a great shopping experience. When you purchase a product showing the Change of Mind Policy on our website and you find it’s not what you wanted, you can return it to us. See below and our Online User Agreement for further details.
For hygiene reasons we cannot accept the return of:
In addition, software, vitamins, pet medicine, books, CDs and DVDs cannot be returned under this policy.
You have 30 days from the date your order is received to let us know you want to return your product. Contact us via this FORM and we will provide you with all the information you need on how to send the product back to us. After contacting us you will have 14 days to return the product to us. Please note that where products are being returned due to change of mind, postage will be at your cost.
Wine 30 Days Change Of Mind Policy
At Grays we want to make sure you have a great online wine experience. That's why, if you don't like the wine that you purchased for any reason, we will offer a full refund. It doesn't matter whether the wine is bought in an auction or in a Buy Now sale, provided you contact us within 30 days of purchase we will refund you the full invoice value*.
*Applies to wine products displaying the 30 Day Money Back Guarantee only. Excludes spirits, beers, liquidation, private investor, cellared and bulk pallet sales. This will be clearly indicated on the Lot or Item Page.
* Excludes liquidation, private investor or bulk pallet sales. This will be clearly indicated on the Lot or Item Page.
If you have any questions about GraysWine please contact our Grays Customer Service advisors via our Customer Service Form.
Jewellery Change Of Mind Policy
|When you purchase a Jewellery item listed on our website with our Change of Mind/ Grays Promise Policy and you find that its not what you wanted you can return it us.
You have 7 days from receipt of your order to let us know you want to return your product. Contact us via this FORM and we will provide you with all the information you need on how to return the product back to us.
Please note the following: