If the sale is described as a "Pick-up" sale, you can collect the goods.
The location and nominated pick up times will be provided in the relevant sale overview, lot or an item page. It's important that items are picked up as per the advertised pick-up timetable. Pick up can only be made once the funds have cleared into the nominated Grays account.
Please make sure you bring a copy of your Winner's Email and a photo ID when collecting your item(s). Goods will be released when you have signed off on the condition of the item(s). In accordance with health and safety requirements, please ensure you have the correct type of vehicle, equipment and manpower to safely load, secure and/ or unload goods. Although we will make every effort to assist, our staff are not obliged to manually load and/ or unload goods into, or out of, vehicles. Our staff retain the right to refuse to load/ or unload if customers (or others) do not comply with these safety requirements and/ or State and Federal road and safety regulations.
If you wish to send a third party to collect your goods on your behalf, they will need a copy of your Winner's Email, a photocopy of your photo ID and a letter signed by you authorising them to collect the goods on your behalf. They will also be required to produce identification and sign for the goods on behalf of buyers acting as the authorised agent. Grays do not carry manual consignment notes nor complete them for third party carriers.
Grays staff will not release the goods to anyone other than you unless they carry the appropriate authority. By appointing third party pick up you have given them the authority to sign off on the condition of the goods being picked up.
Please note: that Grays are not responsible for the goods once they have been signed for. Any problems relating to the transportation of the goods will need to be taken up with the third party acting on your behalf.
If you have any questions about Grays please contact our Grays Customer Service advisors via Submit a request