When you purchase "Buy it Now" products, you have 30 days from the date your order is received to let us know if you want to return your product. Contact us via Customer Service Form, and we will provide you with all the information you need on how to send the product back to us. After contacting us, you will have 14 days to return the product to us. Please note that where products are being returned due to change of mind, postage will be at your cost.
Selected "Sale Items" offer a change of mind: Wine excluding liquidation, cellared & pallets (30 days) & Grays own brand jewellery (7 days).
For hygiene reasons, we cannot accept the return of:
- Fragrances, Cosmetics, Skin Care & Hair Care
Please see our Change of Mind Policy for full details