When you browse Grays’ marketplace, you may see equipment with the GraysAssure logo stamped on the corner of their photos and/or next to its name and description. This indicates that the particular piece of equipment is accompanied by a summary report prepared by Grays and the equipment is covered by the GraysAssure program.
If the equipment does not have the GraysAssure logo stamp and is not accompanied by a summary report prepared by Grays, then such equipment will not be covered by the GraysAssure program.
The GraysAssure Process
- Grays will organise for one of its representatives to look over the externally visible components of a piece of equipment.
- A Grays representative will make note of certain externally visible signs of damage or wear, for example, whether a loader bucket is missing a tooth.
- The information collected by the Grays representative is then compiled into a summary report prepared by Grays.
- The summary report is posted on a GraysAssure equipment listing so prospective buyers and buyers may review certain details relating to the equipment before placing a bid.
If you can't inspect the equipment yourself, the summary report may provide you with some of the information you may need to make an informed decision. The summary reports are compiled by Grays employees (not the seller).
The GraysAssure Offering
You'll be glad the GraysAssure program applies if, for example, you buy a Wheel Loader that was said to have ‘No visible evidence of damage or deterioration’ against the ‘cutting edge/s and mouldboard’ section in the summary report but such equipment’s cutting edge/s and mouldboard are visibly damaged and showing signs of deterioration.
When the GraysAssure Policy applies, it means that the summary report should provide you with an overview of the visible appearance of the item of equipment before it arrives. If there are any substantial discrepancies between the summary report and the visible appearance of the equipment, you have a window of time (as specified in the GraysAssure Policy) to report this to Grays. Grays can then help you come to a resolution, whether, for example, you return the equipment for a full refund or work out another resolution appropriate to the circumstances.
Equipment that is auctioned on an ‘as is, where is’ basis, without GraysAssure applying may potentially give you less wiggle room should something go wrong in the buying process. We do note that in all buying situations with Grays, no terms or conditions which apply ever restrict or exclude any rights you may have under the Australian Consumer Law, any other Australian State and Territory laws, and/or the consumer protection laws of any other country.
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** Nothing in GraysAssure Terms & Conditions restricts or excludes any rights a buyer may have under the Australian Consumer Law, any Australian State and Territory laws relating to consumer protection, and/or the consumer protection laws of any other country (Consumer Protection Law). To the extent the GraysAssure Terms & Conditions are inconsistent with any Consumer Protection Law, the Consumer Protection Law will apply. Buyers can generally find out more about consumer rights from consumer organisation bodies such as the Australian Competition and Consumer Commission and State or Territory fair trading authorities.